Shipping policy

Overview

At Yvonne Exclusive Designs (YvonneEx), we are committed to delivering your orders safely and efficiently—no matter where you are in the world. Each piece is carefully prepared to ensure it reaches you in perfect condition.

🌍 Shipping Destinations

We proudly ship worldwide, including:

  • United States
  • United Kingdom
  • Canada
  • Africa (Ghana, Nigeria, etc.)
  • Europe & other international locations

If your country is not listed at checkout, please contact our support team for assistance.

⏱️ Processing Time

All orders go through a careful preparation process:

  • Ready-to-Wear Items: 1-3 business days
  • Custom / Pre Order Items: 7–14 business days

Processing time may vary during peak seasons, promotions, or new collection launches.

📦 Estimated Delivery Time

Once shipped, your order will arrive within:

  • USA & Canada: 1 - 7 business days
  • UK & Europe: 5–10 business days
  • Africa: 3–7 business days
  • Rest of the World: 7–14 business days

Please note: Delivery times are estimates and may vary due to customs or courier delays.

💰 Shipping Costs

Shipping fees are calculated at checkout based on:

  • Your location
  • Package weight
  • Delivery method selected

We occasionally offer free shipping promotions, so stay updated!

📍 Order Tracking

Once your order is shipped, you will receive a confirmation email with a tracking number, allowing you to monitor your delivery in real time.

🛃 Customs, Duties & Taxes

International orders may be subject to customs fees, import duties, or taxes imposed by your country.

  • These charges are not included in your order total
  • Customers are responsible for any additional fees upon delivery

We recommend checking with your local customs office for more details.

❗ Delays & Issues

While we strive for timely delivery, delays may occur due to:

  • Customs clearance procedures
  • Courier disruptions
  • High-demand periods

YvonneEx is not responsible for delays caused by third-party shipping carriers but will always assist in tracking and resolving issues.

📦 Incorrect Address / Failed Delivery

Please ensure your shipping details are accurate.

  • Orders returned due to incorrect address may incur re-shipping fees
  • We are not responsible for packages delivered to incorrect addresses provided at checkout

📭 Lost or Damaged Packages

If your order is lost or arrives damaged:

  • Contact us within 48 hours of delivery
  • Provide photos (for damaged items)

We will investigate and resolve the issue promptly with a replacement or suitable solution.

📞 Need Help?

Our support team is here to assist you every step of the way.

👉 Contact us via:

  • Website Contact Form
  • Email Support
  • Live Chat (if available)

We typically respond within 24–48 hours.

✨ Final Note

At YvonneEx, every order represents craftsmanship, culture, and quality. We take pride in ensuring your shopping experience is smooth—from our atelier in Ghana to your doorstep.